Improve Patient Loyalty With Integrated Electronic Medical Billing, Notes, And Scheduling Software

Patient Loyalty				diagnoses (ICD) codes.

Patient loyalty is key to continued practice				- Patients with chronic conditions or
success in terms of both recurring and new				permanent injuries need literature about
revenue. As patients keep returning to your				recent progress in treating their conditions
practice, it maintains revenue stability and
as patients refer their friends and family,				- Patients that have had a long series of
your practice billing collections grow. In				appointments need progress reports
terms of profitability, new patient
acquisition is by an order of magnitude more				- Patients that receive good progress reports
expensive than loyalty maintenance for an				need to be solicited for referrals
existing patient.
				- Patients with bad progress reports need
Time delay is a major problem of eroding				special literature and special appointments
patient loyalty. By the time you discover
that you have a patient loyalty problem, it				- Patients waiting in reception area need
is typically too late to do anything about				access to custom information about their
the patients who already left. Patients				specific condition.
typical desert without saying "good bye," and
your only way to discover patient attrition				To generate such lists of patients, your
is by observing lower collections and more				systems must combine scheduling, medical
free time on your appointment scheduler.				notes, and billing data in a single database.

Frequent patient communication is the only				Patient Communications Venue
effective way to reduce such time delay and
increase the likelihood of timely loyalty				While traditional phone and conventional mail
problem identification and resolution. Such				systems are still in use, Internet is the
patient communications can revolve around any				most obvious choice for communicating with
of the practice management components,				patients. A custom, HIPAA-compliant patient
starting with patient scheduling, to SOAP				portal is the least expensive way to allow
notes, to special health care literature, to				your patients interact with their doctor
medical billing, insurance payments, copays,				outside the clinic at their convenience and
and deductibles.				privacy. Patients can

Patient Identification for Targeted				- Review reminders and schedule appointments.
Communications
				- Review visit results.
It's convenient to view targeted
communications from the patient visit				- Ask you clarifying questions.
perspective:
				- Request prescriptions.
- Patients due for scheduled appointment or
owe you payments need a reminder.				- Read special literature and progress
				reports you sent them.
- Patients that recently had an appointment
need results, interpretation, prescriptions,				- Send you referrals.
and follow up.
				- Review medical bills and pay invoices
- Patients with prescriptions that are about
to expire may need to schedule a visit				- Track their medical costs

- Patients that have not had an appointment				Active patient loyalty management based on
for long time need a reminder to schedule a				selective patient identification for targeted
checkup. A screening procedure schedule				communications at the patient's convenience
should be generated using specific				is one of the most effective way to improve
combinations of procedures (CPT) and				practice profitability.

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Improve Patient Loyalty With Integrated Electronic Medical Billing, Notes, And Scheduling Software