| Patient Loyalty
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| | to schedule a checkup. A screening
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| Patient loyalty is key to continued
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| | procedure schedule should be generated
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| practice success in terms of both
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| | using specific combinations of procedures
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| recurring and new revenue. As patients
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| | (CPT) and diagnoses (ICD) codes.
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| keep returning to your practice, it
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| | - Patients with chronic conditions or
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| maintains revenue stability and as
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| | permanent injuries need literature about
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| patients refer their friends and family,
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| | recent progress in treating their
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| your practice billing collections grow.
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| | conditions
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| In terms of profitability, new patient
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| | - Patients that have had a long series of
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| acquisition is by an order of magnitude
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| | appointments need progress reports
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| more expensive than loyalty maintenance
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| | - Patients that receive good progress
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| for an existing patient.
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| | reports need to be solicited for
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| Time delay is a major problem of eroding
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| | referrals
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| patient loyalty. By the time you
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| | - Patients with bad progress reports need
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| discover that you have a patient loyalty
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| | special literature and special
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| problem, it is typically too late to do
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| | appointments
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| anything about the patients who already
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| | - Patients waiting in reception area need
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| left. Patients typical desert without
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| | access to custom information about their
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| saying "good bye," and your only way to
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| | specific condition.
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| discover patient attrition is by
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| | To generate such lists of patients, your
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| observing lower collections and more free
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| | systems must combine scheduling, medical
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| time on your appointment scheduler.
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| | notes, and billing data in a single
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| Frequent patient communication is the
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| | database.
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| only effective way to reduce such time
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| | Patient Communications Venue
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| delay and increase the likelihood of
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| | While traditional phone and conventional
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| timely loyalty problem identification and
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| | mail systems are still in use, Internet
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| resolution. Such patient communications
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| | is the most obvious choice for
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| can revolve around any of the practice
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| | communicating with patients. A custom,
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| management components, starting with
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| | HIPAA-compliant patient portal is the
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| patient scheduling, to SOAP notes, to
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| | least expensive way to allow your
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| special health care literature, to
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| | patients interact with their doctor
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| medical billing, insurance payments,
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| | outside the clinic at their convenience
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| copays, and deductibles.
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| | and privacy. Patients can
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| Patient Identification for Targeted
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| | - Review reminders and schedule
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| Communications
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| | appointments.
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| It's convenient to view targeted
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| | - Review visit results.
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| communications from the patient visit
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| | - Ask you clarifying questions.
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| perspective:
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| | - Request prescriptions.
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| - Patients due for scheduled appointment
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| | - Read special literature and progress
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| or owe you payments need a reminder.
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| | reports you sent them.
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| - Patients that recently had an
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| | - Send you referrals.
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| appointment need results, interpretation,
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| | - Review medical bills and pay invoices
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| prescriptions, and follow up.
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| | - Track their medical costs
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| - Patients with prescriptions that are
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| | Active patient loyalty management based
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| about to expire may need to schedule a
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| | on selective patient identification for
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| visit
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| | targeted communications at the patient's
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| - Patients that have not had an
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| | convenience is one of the most effective
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| appointment for long time need a reminder
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| | way to improve practice profitability.
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